Protecting your personal details on our website.
Fairfax Saddles Ltd's principal place of business is The Saddlery, Fryers Road, Bloxwich, Walsall,West Midlands, WS3 2XJ, UK. Fairfax Saddles Ltd believes it is important to protect your Personal Data (as defined in the General Data Protection Regulation) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect personal data about you. It also explains some of the security measures we take to protect your personal data, and tells you certain things we will do and not do. It is effective from 22 May 2018 and replaces any previous privacy policies.
1.Collecting Information
We may collect personal data about you from a number of sources, including the following:
1.1.When you submit an account application form or when you agree to take a service or product from us, in which case this may include your contact details, how you will pay for the product or service and your bank details.
1.2.From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.3.From documents that are available to the public (eg the electoral roll).
2 The information we collect
2.1 We will collect contact details including: name; address; telephone number; email address
2.2 Geographical data and demographic area of your IP address
2.3 Details of how you will pay for the products or services, such as bank details
3.Using Your Personal Information
3.1.We shall only use your personal data for the following purposes and shall not keep such personal data longer than is necessary to fulfil these purposes:
3.1.1To help us to identify you when you contact us.
3.1.2.To help us to identify accounts, services and/or products which you could have from us from time to time. We may do this using the personal data you have provided and/or any information we hold about you, and personal data from third party agencies (including credit reference agencies).
3.1.3.To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
3.1.4.To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
3.1.5.To help to prevent and detect fraud or loss.
3.1.6.To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us unless you have previously asked us not to do so.
3.1.7.We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
3.1.8.We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
3.2.We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.
3.3.We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1.If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us about our customers, will be one of the transferred assets.
3.3.2.If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
3.3.3.We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 3.1 or, for example, for fulfilling orders, delivering packages, sending postal mail and email, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with the General Data Potection Regulation. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and the General Data Protection Regulation.
3.4. In connection with any transaction which we enter into with you:
3.4.1.We may carry out credit and fraud prevention checks with one or more licenced credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
3.4.2.If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
3.4.3.If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Fairfax Saddles Ltd, The Saddlery, Fryers Road, Bloxwich, Walsall,West Midlands, WS3 2XJ, UK
4.Protecting Information
We have strict security measures to protect Personal Data
4.1.We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. These include pasword policy, data destrucion policy, and data breach policy. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
4.2 Communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
5.Cookies
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'.
These cookies cannot be used to identify you personally and are used to improve services for you, for example through:
- Letting you navigate between pages efficiently
- Enabling a service to recognise your computer so you don't have to give the same information during one task
- Recognising that you have already given a username and password so you don't need to enter it for every web page requested
- Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies.
Visit www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video about cookies.
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.
Multiple cookies may be found in a single file depending on which browser you use.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
The list below shows the cookies that we use, other than those that are strictly necessary to this service. If you have any queries about these, or would like more information, please contact our Data Protection Officer at Fairfax Saddles Ltd, The Saddlery, Fryers Road, Bloxwich, Walsall,West Midlands, WS3 2XJ, UK or This email address is being protected from spambots. You need JavaScript enabled to view it.
Cookie name
Description
_utma
The _utma cookie is part of Google analytics, and is primarily used to track visits to any site that uses Google analytics. _utma stores the number of visits made from your device, the time of the first visit, the previous visit, and the current visit. This cookie does not contain any personal information other than the IP address of your device. This is a third-party cookie.
By using this website, you agree that we can place these types of cookies on your device.
6.Links
6.1.The Website may include links to other websites. We do not provide any personally identifiable customer Personal Data to these third-party websites.
6.2.We exclude all liability for loss that you may incur when using these third party websites.
7.Controlling your Personal Information
7.3.You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to us at Fairfax Saddles Ltd, The Saddlery, Fryers Road, Bloxwich, Walsall,West Midlands, WS3 2XJ, or by This email address is being protected from spambots. You need JavaScript enabled to view it..
7.4.You have the right to request access to the Personal Data that we hold about you. You can do this by emailing us or writing to us at the address noted above. There is no fee payable.
7.5.We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at the address above to update your Personal Data
7.6 You have the right, at any time, to withdraw consent for us to hold your personal data. To withdraw your consent, either write to us at Fairfax Saddles Ltd, The Saddlery, Fryers Road, Bloxwich, Walsall,West Midlands, WS3 2XJ, UK, or This email address is being protected from spambots. You need JavaScript enabled to view it..
7.7 You have the right to lodge a complaint with a supervisory authority if you think your personal data has been processed in a way that does not comply with General Data Protection Regulations.
8 Further information
8.1.If you would like any more information or you have any comments about our Privacy Policy, please either write to us at Fairfax Saddles Ltd, The Saddlery, Fryers Road, Bloxwich, Walsall,West Midlands, WS3 2XJ, UK, or email us.
8.2.We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.